1. Who we are
Botanic Wellness (UK) Limited is the data controller for personal information collected through this website. Contact: info@botanicwellness.co.uk.
2. Information we collect
We may collect your name, email address, mobile number, delivery address, order details, product enquiry details and technical website information such as basic analytics and security logs.
3. Why we use your data
We use information to respond to enquiries, process orders, arrange delivery, provide customer support, maintain business records, protect the website and comply with legal obligations.
4. Legal basis
We process personal information where necessary for contract performance, legitimate business interests, legal compliance or consent where required.
5. Payment and third parties
Payments are handled by PayPal. We do not store full card details on this website. We may share relevant delivery information with postal, courier or fulfilment providers where needed to complete an order.
6. Retention
We retain personal information only for as long as reasonably necessary for orders, enquiries, accounting, compliance and dispute handling.
7. Cookies and analytics
The website may use basic cookies, analytics or platform tools to operate securely, understand site performance and improve customer experience.
8. Your rights
You may request access, correction, deletion, restriction or objection in relation to your personal data, subject to applicable legal limits. You may also complain to the Information Commissioner's Office.
9. Contact
For privacy enquiries, email info@botanicwellness.co.uk.