Data controller
Botanic Wellness (UK) Limited is the data controller for information submitted through this website. Contact: info@botanicwellness.co.uk.
Information we collect
We may collect your name, email address, mobile number, delivery address, postcode, order details, product interest, message content and payment confirmation details.
How we use information
We use information to respond to enquiries, process website orders, confirm delivery details, provide customer support, handle returns or order issues and maintain business records.
Payment information
Payments are processed through PayPal. We do not store full card details on this website.
Legal basis
We process information where necessary to perform a contract, respond to enquiries, comply with legal obligations and pursue legitimate business interests such as customer support and order administration.
Sharing information
Information may be shared with service providers such as payment processors, delivery providers, website hosting providers and professional advisers where necessary.
Retention
We keep information only for as long as necessary for order handling, legal, tax, accounting, customer support and compliance purposes.
Your rights
You may request access, correction, deletion or restriction of your personal data, subject to applicable legal exceptions. You also have the right to complain to the Information Commissioner’s Office.