Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!


Last updated: April 2024

1. General Questions
2. Product Questions
3. Payment Questions
4. Shipping Questions
5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Product Questions

What is CBD?

CBD, or cannabidiol, is a natural compound found in hemp plants. It is known for its potential health benefits, including promoting relaxation, reducing inflammation, and supporting overall wellness without the psychoactive effects of THC.

How do I use Botanic Wellness products?

Our CBD products come in various forms, including oils, capsules, and topicals. Follow the instructions on the packaging for the recommended dosage and method of use. For oils, place the desired amount under your tongue and hold for 30-60 seconds before swallowing. Capsules can be taken with water, and topicals should be applied directly to the skin.

Are Botanic Wellness products safe?

Yes, our products are safe and undergo rigorous third-party testing to ensure purity, potency, and the absence of harmful contaminants. We use organically grown hemp and high-quality extraction methods to deliver the best possible CBD products.

How long does it take to feel the effects?

The time it takes to feel the effects of CBD can vary based on the method of consumption and individual factors. Typically, sublingual oils can take effect within 15-45 minutes, while capsules and edibles may take 1-2 hours. Topicals may provide localized relief within 20-30 minutes.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at [YOUR ADDRESS].

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261 NW 26th Street Miami. FL 33127



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